We encourage you to follow the already scheduled lesson. But sometimes unexpected circumstances may happen that require the cancellation of a scheduled lesson,
Follow these steps to cancel the lesson:
Log in>Lessons>View more>(⋮) Dots>Reason>Submit!
Go to the Lessons page from the drop-down menu
On the Lessons page, you will see all the lessons-related details with a specific tutor,
Select tutor with whom you want to cancel the lesson and click on the “view more” button to check all the lesson details with the tutor
To cancel the lesson, click on three dots & select “Cancel”
A dialogue box appears on your screen, enter your reason for canceling the lesson, and submit!
If you won't be able to attend your scheduled lesson, please cancel at least 12 hrs prior to the scheduled time. But all you need have a valid reason for canceling the lesson.
Our cancellation time period is 12 hours prior to the scheduled lesson time, before this time lesson cancellation is refundable, but the cancellation is paid if a student cancels a lesson after this time period.
For more information about lesson cancellation, click here or you can contact our support
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